/ Managed service providers
AI & automation for managed service providers
An MSP runs on integration. The value is in the seams: the PSA talking to the RMM, billing that reconciles against actual usage, client reports that assemble themselves instead of eating a technician's Friday. When those seams are manual, they are where margin leaks.
We build directly against the APIs, across many endpoints, rather than leaning on whatever connector ships in the box. Stripe for billing, the payment rails, and the line-of-business tools your clients depend on. Native integration means the automation fits the stack you actually run, and keeps running when a vendor changes the happy path.
And we are honest about where automation does not pay. Some glue is cheaper left manual. Every engagement starts by mapping the workflow and the volume before deciding where intelligence compounds and where it just adds a thing to maintain.
/ What's included
Systems and API integration
Native integrations across the tools you and your clients run. PSA, RMM, billing, and line-of-business apps wired together directly rather than through brittle off-the-shelf connectors.
Billing and reporting automation
Stripe billing and client reporting automated end to end, so invoices reconcile against usage and the monthly pack appears without anyone rebuilding it.
Process automation
The repetitive, judgment-free internal work: provisioning steps, ticket-triage glue, and onboarding and offboarding runbooks turned into systems.
Measurement
Every automation tied to hours back or margin recovered, agreed up front. You know what it is worth before we build it.
/ Engagements & pricing
Discovery
Under $4,000 NZD fixed
Small, tightly scoped. Produces a prioritised map of where automation pays across your operation and what it would cost to build. A decision document, not a presentation.
Automation sprint
$5,000 to $25,000 NZD
One bounded problem, fixed price, working software at the end. Scope is locked before the build starts so there are no surprises on the invoice.
Baseline retainer
$4,000 to $8,000 NZD / month
A steady cadence through the integration backlog, re-prioritised against results each month. Suited to MSPs with a long list of manual seams to close systematically.
/ Proof
Frequently asked questions
- Can you integrate with our PSA, RMM, and billing stack?
- If it has an API, almost certainly. We build directly against the platforms rather than relying on prebuilt connectors, which is what makes the harder integrations between your tools and your clients' tools possible.
- Do you work alongside our team or replace part of it?
- Alongside. We are the integration and automation specialist you bring in for the work that sits outside the day-to-day, then hand back as systems your team owns. The domain knowledge gets built in so it stays when the engagement ends.
- What does this cost?
- A scoped discovery is fixed under $4,000 NZD. A bounded automation sprint runs $5,000 to $25,000 NZD depending on complexity. Monthly retainers sit between $4,000 and $8,000 NZD. Every engagement is quoted before any build begins.
- How do you measure whether it worked?
- Hours back and margin recovered, agreed before the build starts. If we cannot define success in concrete terms, that is a signal the scope needs more work before it becomes a project.
Not sure which shape fits? A 30-minute call sorts it.